Message received
Thanks — that came through.
A senior member of the team is reading it now. You will hear back inside four business hours, from the person who read it — not from a queue.
01
We read it properly.
Not an auto-responder and not an account manager — the person who replies is the one who read what you sent.
02
You hear back inside four business hours.
Usually sooner. If your note arrived overnight or over a weekend, first thing on the next business day.
03
We arrange a time to talk.
Thirty minutes, no deck. We walk through the project and settle the strategic details.
04
If it makes sense, we send a proposal.
Phased, with a budget against each phase, so you can see exactly what you are approving.